Questions, answered.

One price per coach rank, platform fee included. See Pricing. There’s no subscription for players.

No. Each booking is paid once. If a second payment ever arrives for the same session, it’s refunded automatically. Rejoining a session after a disconnect never charges you again.

Cancel 24 hours or more before the start for a full refund. Inside 24 hours there’s no refund, because your coach held that time for you. If your coach cancels or doesn’t show, you get everything back, platform fee included.

Every paid session has a receipt on your sessions page, and Stripe emails you one too.

Sessions are booked for an hour. The room stays open for up to 90 minutes, so you and your coach can run over a little if you both want to, at no extra cost. The time left is shown at the top of the room.

The room opens 15 minutes before your start time. The 90 minutes count from the booked start, so joining early never cuts your session short.

Yes. When the booked hour is up you’ll be told you have up to 30 more minutes, then you’ll get notices at 15 and 5 minutes left, and a 30 second countdown before the room closes.

Book another session with your coach. Coaching beyond 90 minutes is paid for as a new session.

Rejoin from the room or your sessions page. The session stays open while either of you is away, and only closes if you’ve both been out of the room together for 30 minutes. Rejoining is free.

Use Report a problem on your sessions page. We look at every report, usually within one business day. If a session was cut short by a problem on our side, we’ll set up a free make-up session or refund you.

Your coach asks to end it and you approve. Either of you can step out with Leave and rejoin while the session is open.

If you haven’t joined within 15 minutes of the start time, your coach can close it as a no-show and use that time elsewhere. A missed session isn’t refunded, because your coach held that time for you.

Browsers often can’t send game sound. Use the free Coach Diff app for Windows: it sends League’s sound, and only League’s sound. In a browser, your coach still sees your game and hears your voice.

Yes. Messages you send in the room are saved to your session recap so you can find links and notes later. Coach Diff only reads a chat when looking into a reported problem or a complaint.

Every member, player or coach, proves the League account is theirs by changing their profile icon for a moment. It keeps ranks honest and stops anyone booking or coaching as someone else. We never ask for your password.

Use Forgot password? on the login page and we’ll email you a link to set a new one. It works once and expires in an hour. Still stuck? Contact us and we can send you a sign-in link.

Gold IV or above? Level up from your account. You keep your player side too.

85% of the session rate, paid when the player books. Founding and Early access coaches keep more for their first year. See pricing for coaches.

The first 10 coaches, chosen by invitation, keep 100% for 12 months and then 95% while they remain Founding coaches. The next 40 (coaches 11 to 50) keep 90% for their first 12 months, then the standard 85%.

Rates are set by coaching rank on Coach Diff’s rate card, so players know what to expect. Your share is fixed on each session when it’s booked.